Frequently Asked Questions
Will my salad actually stay fresh, or does it go soggy like every other container?
Your salad stays crisp — that's the entire point of the design. The 2.5oz dressing compartment in the base keeps your sauce completely sealed away from your food, which is what causes sogginess in the first place. Layer your heavier ingredients at the bottom and your greens on top, and your salad will still be fresh and crunchy the next day. Just twist to release the dressing right before you eat.
Is it genuinely leakproof in a handbag or backpack?
Yes — the lid uses a tight buckle-lock design combined with an advanced silicone sealing ring for full leak and overflow protection. You can pack it upright or on its side in a handbag, backpack or gym bag without worrying about spills. Just make sure the sealing ring is seated properly and the lid is buckled firmly before you head out.
How much does shipping cost?
Shipping is free on all orders to Australia.
Can I put it in the dishwasher, and can I use it for things other than salad?
freezer-safe. The Salad Pod is dishwasher-safe on the top rack — we recommend hand washing the lid to protect the silicone seal. And while it's built for salads, plenty of customers use theirs for overnight oats, yoghurt parfaits, pasta salads, portion-controlled snack boxes and kids' lunches. Note: it is not microwave- or freezer-safe.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30-day money-back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at kitchenrituals0@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.