Frequently Asked Questions
Does this coffee maker heat the water on its own?
Yes — it features a built-in self-heating system that quickly heats water to the right temperature, so you can brew fresh espresso without needing a kettle.
Can I use it without plugging it in?
Yes — it’s USB rechargeable, allowing you to use it wirelessly once charged, making it perfect for travel, work, or outdoor use.
How much does shipping cost?
Shipping is free on all orders to Australia.
What type of coffee does it support?
It’s compatible with coffee capsules and also works with ground coffee (depending on setup), giving you flexibility to enjoy your preferred coffee style.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at kitchenrituals0@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.