Frequently Asked Questions
Will the board rust over time?
No. The board is made from premium food-grade 304
stainless steel, which is naturally rust-resistant and designed for everyday use
kitchen use.
Is the cutting board dishwasher safe?
Absolutely. The board is fully dishwasher safe and
can also be cleaned quickly with warm soapy water. Its non-porous stainless
steel surface makes maintenance simple and hassle-free.
How much does shipping cost?
Shipping is free on all orders to Australia.
Will the cutting board slide around while I'm using it?
No. The built-in lip hooks securely onto the edge of
your countertop, helping keep the board stable during food preparation. This
provides a safer and more comfortable cutting experience.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at kitchenrituals0@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.