Frequently Asked Questions
Can I use both loose-leaf tea and tea bags with this teapot?
Yes — the built-in infuser is perfect for loose-leaf tea, but you can also use tea bags without any issue.
Is the glass safe for hot water?
Absolutely — it’s made from heat-resistant borosilicate glass, designed to handle boiling water safely.
How much does shipping cost?
Shipping is free on all orders to Australia.
Will the tea leaves come through into my cup?
No — the infuser is designed to filter leaves effectively, giving you a smooth, clean pour every time.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at kitchenrituals0@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.